

The robots’ limitations centred on their conversations feeling superficial and lacking “richness”, users said.

There was a small but positive impact on loneliness severity among users and the system did not increase feelings of loneliness, academics found. The trial, in the UK and Japan, found that older adults in care homes who interacted with the robots for up to 18 hours across two weeks had a significant improvement in their mental health.
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The researchers, led by Dr Chris Papadopoulos at the University of Bedfordshire, said the trial was not intended to explore the replacement of human carers with robots, but to help fill lonely periods when, because of a stretched social care system, staff do not have time to keep residents company. This allows them to initiate rudimentary conversations, play residents’ favourite music, teach them languages, and offer practical help including medicine reminders.

The wheeled robots, called “Pepper”, move independently and gesture with robotic arms and hands and are designed to be “culturally competent”, which means that after some initial programming they learn about the interests and backgrounds of care home residents. Robots that can hold simple conversations and learn people’s interests are to be deployed in some UK care homes after an international trial found they boosted mental health and reduced loneliness.
